FAQs - Dhejung Motors

For Service Related Query, Please contact the dealer’s Customer Relationship Associate (CRA) or Service Manager (SM).
For Sales Related Query, Please contact the dealer’s Sales Manager (SM) .

Vehicle Identification Number (VIN) is a unique 17 Digit Code which identifies your vehicle. For more information on VIN Number Location, please refer to the section “Vehicle Identification” in your car’s owner’s manual .

Kindly contact the nearest Honda dealer for the same.

No. It is technically not feasible.

As an OEM we do not deal with insurance. The decision of Insurance purchase from the dealership is depending on the mutual agreement between the dealership and customer.

Kindly write to us at [email protected] along with a copy of Vehicle Registration Certificate (RC). The BS certificate will be shared within 7~10 working days.

Kindly contact your nearest Honda dealership for necessary assistance.

Vehicles manufactured after 1st April 2010 comply with BS 4 norms while Vehicles manufactured post 1st April 2020 comply with BS 6 norms. For any specific information, you may kindly write to [email protected].

Dealer is within their rights to ask for parking charges as per the terms and conditions of the service agreement. The parking charges are meant to cover the cost of storing your car safely and securely until collected.

Dealer is within their rights to ask for estimate charges as per the terms and conditions of the service agreement. These charges are approved by Honda Cars & are taken by the dealerships for the time and efforts required for the creation of an estimate.

Loaner car is generally not available with dealer. In case of any specific request, kindly contact the respective Honda car dealer.

Offers on Services are at Dealer discretion & Honda does not have any role to play on the same. You may contact the dealership of your choice for getting more details on the same.

We recommend using Honda Genuine Oil specially developed for Honda Engines to provide superior lubrication & performance. In case of emergency, use the grade of oil as mentioned in your car’s owner’s manual. Post incidence, it is recommended to revert back to Honda genuine oil.

Synthetic oils have low viscosity as compared to Normal engine oil. Due to this, Synthetic oil provides Superior Lubrication & Cleaning action.
There is no change in Oil replacement Frequency on using Synthetic Oil.

There are no Labour Charges for the Free Services. Consumables and other Items are chargeable.

We recommend to get your car serviced as per Maintenance Schedule mentioned in your car’s owner’s manual in order to enjoy trouble free operations. Kindly get the car serviced as per kms/ time whichever comes earlier.

We recommend you to get your car serviced at Honda Dealer to get following benefits :
1. Dealer Staff trained by Honda.
2. Usage of Honda Genuine Parts
3. Usage of Tools and Equipment as per Honda recommendations.
4. Transparent Repair Charges.

Below given are few main advantages of taking appointments & visiting with the same
1. Help plan resources in advance to ensure seamless repair process.
2. It is time saving for both customer & dealer.

To check if the recent Honda recall affects your car, locate your Vehicle Identification Number (VIN) and use Honda’s official recall lookup tool or visit the Honda Bhutan recall website. Honda typically issues recalls for specific models due to safety or manufacturing issues, and affected owners are usually notified directly. Ensure your car is registered with Honda to receive timely updates, and take action promptly if your vehicle is impacted. Let me know if you’d like details on recent recalls or further assistance.

Kindly contact the nearest dealership as per the details available.
Alternately, you can book the appointment online by clicking on the link https://www.hondabhutan.com/services/book-a-service or through Honda Connect App. Dealer will get in touch with you for post booking coordination.

Please use the link https://www.hondabhutan.com/contact-us to access the list of Honda Dealers in Bhutan.

Wheel alignment refers to checking and adjusting the angles of each of the wheels with respect to each other and the car.
Proper alignment will enhance tyre life & handling of the car. Honda recommends to get wheel alignment done at least every 10000 kms or as and when required.

Wheel balancing is a method of correcting weight imbalances in a wheel.
It is done to ensure driving comfort & enhance tyre life.

Properly inflated tyres provide the best combination of handling, tread life, and comfort. It also has a positive impact on fuel efficiency.
We recommend you to check your tyre pressure regularly and before any long trips.
Refer to the tyre section in your car’s owner’s manual for further details.

Please refer to the tyre pressure label pasted on the driver’s door jamb.

The life of your tyres is dependent on many factors, including driving habits, road conditions, vehicle loading, inflation pressure, maintenance history, speed, and environmental conditions. To maximize the service life of your tyres, it is important to maintain proper tyre pressure and get periodic wheel alignment, balancing, and tyre rotation.

Below given are some signs that indicate you need a new tyre
* Tread Depth less than 1.6 mm,
* Tyres have Cracks, Bulges, Cuts or Punctures.
For Further details, Kindle refer Tyre Section in your car’s owner’s manual.

Honda does not recommend changing the tyre size as it may impact handling, performance, safety, and the life/functioning of other related components such as suspension and brakes.

It indicates low tyre pressure in one or more tyres. Kindly correct air pressures in all the tyres & recheck. If it continues to glow, please contact your nearest dealer. You may refer your car’s owners Manual for any further information.

Below given are some of the signs that your car’s battery is weak & needs replacement:
* Weak Cranking or Car not Starting,
* Headlight/ Dashboard lights Dim,
* Horn Sound Weak
Honda dealer checks your car battery during every periodic maintenance & provides battery health report.

Kindly follow proper maintenance schedules, long storage guidelines to maximise the battery life.
Please refer to your car’s owner’s manual for further details.

Car battery is essential for starting your vehicle. It can lose its charge over time if not driven regularly. This is because of some electrical devices in your car, such as the clock, Control units etc that keep drawing power from the battery even when the engine is off.
To prevent this, we recommend you to start the car at least twice a week and drive for a few kilometres to keep the battery charged.

Diesel Particulate Filter (DPF)) is a device present in the exhaust system, designed for collecting the Particulate matter (PM) from the exhaust gas, thereby reducing emissions in diesel cars.

The DPF gets clogged with Particulate Matter (PM) when you drive the vehicle at low speeds for a long period of time or by frequent short journeys.

1. Diesel Particulate Filter (DPF) indicator blinks/flashing
Action Required: Kindly drive the vehicle for approx. 30 Mins at a Minimum speed of 20Kmph until the indicator goes off
2. Diesel Particulate Filter (DPF) light continuously ON
Action Required: Kindly take the vehicle to the nearest Honda dealer as soon as possible.

This indication symbolizes Electrical/ Electronic Malfunction in car’s system. Kindly contact your nearest dealership for further assistance.
Refer to your car’s owner’s manual to learn more about In-Car Indicators.

Airbags are a part of the ‘Supplemental Restraint System(SRS)’. It gets activated when the system detects a moderate to severe frontal collision.
If the airbag system senses sudden deceleration, a strong impact to the vehicle framework or suspension might cause one or more of the airbags to deploy.

If the impact to a vehicle is not near the front or is not severe enough, the sensors on the airbag deployment system may not be triggered. In such a scenario, the airbag does not get activated. Since crushable body parts absorb crash energy during an impact, the amount of visible damage does not always indicate proper airbag operation. In fact, some collisions can result in severe damage but no airbag deployment because the airbags would not have been needed or would not have provided protection even if they had deployed.

The standard harness and the electrical couplers/connectors are specifically designed for the particular audio systems and may not support interchangeability without altering the electricals; therefore, Honda does not recommend it.

Collision Mitigation Braking system (CMBS) applies brake pressure when there is a potential for a collision while moving at 5 km/h or more. The system can detect a vehicle, pedestrian, or moving bicycle with a speed differential of 5 km/h or more.
*The Said feature is available on Limited models. Please check your car’s owner’s manual to learn more about the features available on the car.

Lane Keeping Assist System (LKAS) adjusts the steering to help driver stay in the center of the designated lane.
*The Said feature is available on Limited models. Please check your car’s owner’s manual to learn more about the features available on the car.

Adaptive Cruise Control (ACC) helps to maintain a constant vehicle speed and a set following-interval behind a vehicle detected ahead of yours, without you having to keep your foot on the brake or the accelerator.
*The Said feature is available on Limited models. Please check your car’s owner’s manual to learn more about the features available on the car.

Road Departure Mitigation(RDM) system alerts and helps to assist you when the system detects a possibility of your vehicle unintentionally crossing over detected lane markings and/or leaving the roadway altogether.
*The Said feature is available on Limited models. Please check your car’s owner’s manual to learn more about the features available on the car.

Auto High-Beam (AHB) intuitively switches between high & Low depending on Surrounding conditions to help ensure good view. The system switches to high beam when a dark road is detected. It switches back to low beam when a car in front is detected. Auto High-Beam system engages at 30 km/h or more.
*The Said feature is available on Limited models. Please check your car’s owner’s manual to learn more about the features available on the car.

City eHEV are Self charging Hybrid Electric Vehicles. There is no requirement of external charging source. Internal Combustion Engine acts as a generator which recharges the battery as you drive. The battery also gets charged using regenerative braking.

There are three drive modes in Honda City eHEV. They are:
1. Engine Drive: Engine Powers the car during sustained high speed driving.
2. Hybrid Drive: Engine and Electric motor are jointly powers the car mainly during High Speed Acceleration,
3. Electric Drive: Car is running on 100% battery power mainly during low speed driving.

The Honda City eHEV will continue to run on engine power even if the battery is depleted. In normal conditions, it is unlikely that the battery would ever become totally discharged because it will be automatically recharged by the engine or using regenerative braking.

The spare wheel is provided smaller in size compared to other tyres to save space & reduce weight.
For regular Models, when driving with the temporary spare tyre, keep the vehicle speed under 120 km/h. Replace with a full-size tyre as soon as possible.
For eHEV models, when driving with the compact spare tyre, keep the vehicle speed under 80 km/h. Replace with a full-size tyre as soon as possible.

These parts are made of mild steel and can develop superficial rust when exposed to environment. This is the natural phenomenon and will not have any impact on the product’s performance and life.

No, Rusting/ Corrosion is not covered under standard/extended/anytime warranty. For further details, you may refer to the Warranty section of your car’s owner’s manual.

No, AVN/ Tuners are not covered under Extended Warranty/ Anytime Warranty. They are covered during Standard warranty period only by the respective AVN manufacturer.
For further details , please refer to your car’s owner’s manual.

This policy can be purchased 1 month before of expiry of existing Extended Warranty / Any Time Warranty or even after the expiry of warranty, provided that vehicle age should be within 1 Year / 20,000 Kms from new vehicle sale date. Honda dealer can exercise its discretion in selling Any Time Warranty. You can contact the dealership or click on the link to inquire and purchase your extended warranty. To generate an inquiry, click on the given link: https://www.hondabhutan.com/honda-services/service-products/anytime-warranty

Roadside assistance services are optional services offered by a few insurance companies as part of the policy or at an additional premium.

This policy can be purchased 1 month before of expiry of existing Extended Warranty / Any Time Warranty or even after the expiry of warranty, provided that vehicle age should be within 10 Years / 1,20,000 Kms from new vehicle sale date. Honda dealer can exercise its discretion in selling Any Time Warranty.ou can contact the dealership or click on the link to inquire and purchase your extended warranty. To generate an inquiry, click on the given link: https://www.hondabhutan.com/contact-us/

The fuel consumption figures mentioned in the brochure are based on a test conducted under controlled conditions. Actual results may vary, as they depend on many variables such as traffic conditions, tire pressure, number of occupants, regular maintenance, and driving habits, etc.

There is no direct correlation between the usage of synthetic oil and the fuel efficiency of your car because fuel efficiency depends on various factors. However, due to its superior lubrication and cleaning properties, it has a positive impact on engine performance

You should not drive the car through flooded patch of road. The water can damage your car’s engine, brakes, and electrical system, and it can also cause you to lose control of your vehicle.

Water can cause serious damage to the engine if it enters the cylinders or other components. The amount of time it takes for the engine to get damaged depends on several factors, such as the amount of water, the speed and duration of the engine operation etc.

Do not attempt to start the car as it may cause serious damage to the engine & other components. It is advised to get it towed to the nearest Honda dealership for necessary check & repairs. For details, kindly refer to the terms and conditions of the roadside assistance policy.
The same will be communicated to you before initiating the Roadside Assistance request. CRA: 17120449 and reach RSA service provider.

The condensation inside the headlight/ tail light is perfectly normal. The headlights / tail lights have a semi-sealed design with ventilation holes for preventing heat deformation. However, when they ventilate, they also pick up any moisture in the air. If the outside surfaces of the lights are cooler than their inside temperature, condensation can form inside of the lights.
Unless the lights are have standing water at the bottom or they are not working properly because of moisture, there is no need to worry ; the condensation will go away on its own after some time. If the problem persist, you may get lights checked at the Honda Bhutan dealer.

Fogging on a windshield during rains is normal. Kindly use the defroster or air conditioner to regulate the temperature and humidity inside the vehicle. This will eliminate fogging on the windshield. If the problem persists kindly contact Honda Dealer.

Yes. Your car warranty will get impacted if the services are not done as per the prescribed schedule (Mileage or Time based).

Yes, car tyres are warranted for defects in material by the respective tire manufacturer as per the warranty terms and conditions.

The battery(12V) is warranted for 12 months from the date of sale & are provided by respective Battery Manufacturer as per the warranty terms & conditions. Please refer to the Warranty section of your car’s owner’s manual for further details.

Li-Ion High Voltage battery in Honda City eHEV has a warranty of 5 Years/ 1,60,000 kms.

Engine damage due to water entry is attributed to external factors and is not covered under warranty. However the same can be claimed under insurance provided you have taken additional add on of engine protection cover. It is requested to refer to the car’s insurance policy for better understanding.

No, Rusting/ Corrosion is not covered under standard/extended/anytime warranty. For further details, you may refer to the Warranty section of your car’s owner’s manual.

No, AVN/ Tuners are not covered under Extended Warranty/ Anytime Warranty. They are covered during Standard warranty period only by the respective AVN manufacturer.
For further details , please refer to your car’s owner’s manual.

Yes. Your car warranty will get impacted if the services are not done as per the prescribed schedule (Mileage or Time based).

It is suggested not to modify your vehicle in any manner that may affect its handling, stability, or reliability, or install non-genuine Honda parts or accessories that may have a similar effect. Please consult your warranty booklet for conditions that may void the warranty.